Frequently Asked Questions

1. Will sales tax be collected on my order?

Sales tax laws vary by state. To see if sales tax applies to your purchase, visit our Gold & Silver Sales Tax page or review our Terms of Use for additional details.

2. Does American Alternative Assets ship internationally?

Yes, we ship internationally to select countries. For a list of eligible destinations and more details, please review our International Shipping Policy.

3. What currency are the website's prices listed in?

All prices on our site are listed in United States Dollars (USD).

4. How will my order be shipped?

Orders are packaged securely and shipped fully insured. For confidentiality, packages are sent under a pseudonym return address. Certain locations may not be covered by our shipping policy.

5. Do you offer resources for new investors?

Yes! Visit our Gold & Silver Investing Guide for essential information on investing in precious metals.

6. Can I purchase precious metals inside my IRA?

Yes. To learn more about investing in Gold, Silver, and Platinum within your IRA, visit our Gold & Silver IRA page.

7. Can I change my order after it has been placed?

No, once your order is confirmed, it cannot be modified. Please refer to our Terms of Use for details.

8. How much do you charge for shipping?

  • Flat Rate: $9.95 per order for shipping and insurance.
  • Free Shipping: Orders over $199 qualify for free shipping at checkout.
  • International Orders: Shipping rates are quoted per order and location. See our Shipping Policies for more information.

9. Can I combine multiple orders to reduce shipping costs?

No, orders cannot be combined as our fulfillment process is automated.

10. Can I cancel my order after confirmation?

Orders cannot be canceled once confirmed without incurring cancellation fees and potential market loss charges. Please review our Terms of Use for full details.

11. Does American Alternative Assets accept trade-ins or buybacks?

Yes! We offer some of the highest buyback rates in the industry. Visit our Sell to Us page or contact our team to discuss current rates.

12. Can I pick up my order in person to save on shipping?

No, our fulfillment and storage locations are not open to the public. Only our corporate office address is available for payment processing.

13. Is my transaction reported to government agencies?

We only report transactions that meet IRS Form 8300 or 1099-B reporting requirements.

14. Do you offer precious metals storage?

Yes! We provide secure, segregated depository storage at industry-leading rates. Visit our Storage Options page or call our team for details.

15. What are your customer service hours?

  • Monday – Thursday: 8:00 AM – 8:00 PM ET
  • Friday: 8:00 AM – 6:00 PM ET

16. What should I do if my package is missing or damaged?

  • Take photos of all packaging, contents, shipping label, and invoice.
  • Do not discard any packaging.
  • Contact us within 3 business days at (888) 615-8047 or email
  • [email protected].

17. How long will my order take to arrive after receiving tracking?

  • Orders typically arrive within 5-10 business days after shipment.
  • Transit times may vary due to holidays, extreme weather, or carrier delays.
  • If tracking has not updated in 10 business days, please contact us.

18. What carriers do you use for shipping?

We ship orders using USPS, UPS, and FedEx, fully insured. Delivery times typically range from 5-10 business days. Tracking information is emailed upon shipment.

19. Will my package require a signature?

  • Some orders require a signature upon delivery.
  • If you want to guarantee a signature is required, contact Customer Service at (888) 615-8047 for an additional fee.

20. I can't check out, or the website appears broken. What should I do?

  • Clear your browser's cache and cookies.
  • Disable ad blockers, VPNs, or security extensions temporarily.
  • Try using a different browser.
  • If issues persist, contact our support team for assistance.

For additional questions, contact us at (888) 615-8047 or
[email protected].